Delivery policy

Here at Scootopia we pride ourselves on excellent customer service.

We know that you don't want to wait days for your order to arrive. That's why we send every order within the UK Mainland by Fed Ex or Royal Mail First Class Post. Which means that, all being well, you should receive your parcel the following working day after it has been despatched or within a few days.

However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.

There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.

How will my parcel be sent UK mainland?

Please see below * for list of Postcodes which Our Couriers do not count as UK Mainland and therefore charge us extra.

Based upon the weight of your item and value of your order, you will be presented with any available options at the checkout. Options will include either Fed Ex or Royal Mail First Class Post. Their respective costs will also been shown at this time.

Orders sent Royal Mail First Class should take 1 - 2 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you. Please note that Royal Mail do not class an item missing until 15 working days has passed as they say it can still be delivered until this time. Replacements for undelivered orders won't be possible until after this time.

Orders sent Fed Ex will have a tracking number that will be visible in the my account section of this website.

How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?

Postcodes included within this section are:

  •    AB31 - 38, AB41 - 45, AB51 - 56.
  •    FK19 - 20
  •    HS1 - 9
  •    IV1 - 32, IV36, IV40 - 49, IV51 - 56
  •    KA27 - 28
  •    KW1 - 17
  •    PA20 - 49, PA60 - 78, PA80 - 88
  •    PH1, PH5 - 10, PH15 - 26, PH30 - 44
  •    ZE1 – 3

How will my item(s) be sent to Republic of Ireland.

We have managed to secure extremely good courier rates to the Republic and therefore all items will be sent using DHL or TNT.

How will my item(s) be sent Western Europe?

All items will be sent using DHL or TNT so that all items are traceable.

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

 

How will my item(s) be sent rest of the World?

To enable the best possible shipping charges, we will pack your order and contact several shipping couriers with its exact size and weight. We will then make contact with you to confirm the cost. If the costs cannot be agreed, a full refund will be issued.

 

How will I know when my order has been dispatched?

When your order has been dispatched you will receive an e-mail notification advising of this.

 

Help! I haven't received my parcel, what should I do?

Contact us - we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.

If your order has been dispatched with DHL, Fed Ex or TNT then we can track and trace it using their online system.

For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us then we will issue a refund minus the cost of postage to Joe's Motor Pool. If not received, these items will not be deemed to be missing until two weeks have passed.